Refund policy

At LUVYFEVER, we want you to love every purchase. If you're not completely satisfied with your order, we're here to make the return process simple and convenient.

Please review the policy below before submitting a return request.

Return Window

Eligible items may be returned within 30 days from the date your order is delivered.

To qualify for a return, returned items must meet the following requirements:

  • Must be in brand-new condition
  • Must not have been worn, washed, or altered
  • Must be free from makeup, perfume, deodorant, stains, or pet hair
  • Original tags must remain attached
  • Must be returned in suitable packaging to prevent damage during transit

Returns that do not meet these requirements may not be approved.

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are not eligible for return:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without original hygiene protection
  • Lingerie & Intimate Apparel
  • Earrings
  • Hair Accessories
  • Beauty Products
  • Personalized or customized items

Products marked as Final Sale are not eligible for refunds.

Starting A Return

Before sending any item back, please contact our Customer Care Team.

Please include:

  • Your Order Number
  • Full Name
  • Email Address
  • Item(s) you would like to return
  • Reason for the return

After reviewing your request, our team will provide the necessary return instructions.

Email:
help@luvyfever.com

Return Shipping Costs

Unless the return is caused by receiving an incorrect, damaged, or defective item, customers are responsible for return shipping costs.

For your protection, we recommend using a shipping service with tracking information. LUVYFEVER is not responsible for return packages lost during transit.

Refund Processing

Once your return has been received and inspected, we will send you an email confirming the approval status.

If approved:

  • Your refund will be issued to the original payment method.
  • Please allow 5–10 business days for refund processing.
  • Your bank or payment provider may require additional time before the funds appear in your account.

Original shipping fees are non-refundable unless the return is the result of an error on our part.

Incorrect, Damaged, or Defective Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of receiving your package.

Please provide:

  • Order Number
  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the issue

Once reviewed, our team will work with you to provide an appropriate solution.

Late or Missing Refunds

If you have received refund confirmation but have not received your refund:

  • Check your bank account again.
  • Contact your credit card provider, as processing times may vary.
  • Contact your bank to confirm whether additional processing time is required.

If you have completed these steps and still have not received your refund, please contact our Customer Support Team.

Order Cancellation

Orders begin processing shortly after they are submitted.

If you need to cancel or modify your order, please contact us as soon as possible.

While we will do our best to assist, cancellations or changes cannot be guaranteed once an order has entered processing or has already been shipped.

Need Assistance?

If you have any questions regarding returns or refunds, our Customer Care Team is always happy to help.

Email:
help@luvyfever.com

Business Information

LUVYFEVER

Customer Support Email:
help@luvyfever.com

Business Correspondence Only – Not a Return Address